Returns & Exchanges

At Ourea, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you can return or exchange any eligible item within 30 days of delivery.

1

Initiate Your Request

Log into your Ourea account and select the order you wish to return to receive a unique return authorization number.

2

Prepare Your Package

Place the items in their original packaging with all tags attached and include the printed return slip inside the box.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing