Frequently Asked Questions

Everything you need to know about shopping with Ourea.

What is the standard shipping timeframe?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.

How do I return an item?

We offer a 30-day return policy. Items must be in their original condition and packaging. Please visit our returns portal to initiate a prepaid return label.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.

Can I track my order in real-time?

Yes, once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout.

How can I contact customer support?

Our team is available Monday through Friday via email at support@ourea.com or through our live chat feature on the website.